AI agents built around your business rules, working in the tools your team already uses.
Trusted by operations teams
Turn past work and your team's knowledge into clear rules your agents can follow.
Connect agents to your existing tools and data, with access and actions you control.
Test real scenarios, resolve exceptions and improve the rules before and after go-live.
ETA after the delivery window?
Describe the work. See the steps, decisions and safeguards take shape, ready for your review.
Choose from an integration catalog spanning CRMs, ERPs, inboxes and phones. Set up the tools each agent can use.
Review past work, add feedback and refine your agent's rules to improve future outcomes. Replay past cases before approving changes.
Follow up during business hours
After-hours follow-ups went unanswered.
Group repeated delay alerts
The same delay triggered repeated alerts.
Check for proof of delivery first
Reminders were sent after the POD arrived.
"Working with Guided has been genuinely useful. They've freed up a lot of time for my teams, helped us bring AI into the way we actually work, and made us far more responsive to our customers, which matters a lot in our business."
"Working with Guided has been a real partnership. Appointment booking has taken low-value calls off our teams, and we now want to extend it to the other agencies."
"One of my colleagues sold freight she might well have lost otherwise, simply because she hadn't had time to call the carriers who had looked at her offer. Guided is proactive, available and responsive, everything we need in our business."
